Cancellations and refunds

Last updated: 24 October 2026.

During the free trial

The Dog owner plan starts with 7 days free. If you cancel before the trial ends, nothing is taken at all. We email you about two days before it ends, so it never turns into a payment by surprise.

Cancel at any time

You can cancel your plan whenever you like: choose Manage subscription at the bottom of any page, then cancel. Your plan stays active until the end of the month or year you've paid for, and doesn't renew after that. We don't give partial refunds for the rest of a period you've started, except as below.

Your 14 days to change your mind

We want you to be happy with A Paws a Day. If you've bought a plan for the first time and decide it isn't for you, cancel within 14 days of your first payment and we'll refund it in full, even if you've already started reading. Write to hello@apawsaday.com, or request it through Paddle (the link is in your receipt email).

Renewals

If a renewal has gone through and you meant to cancel, write to us within 14 days of the renewal and we'll look at it kindly.

How refunds are paid

Payments are handled by our reseller, Paddle, so refunds go back to the card or account you paid with, through Paddle, usually within 5 to 10 working days.

Something not working?

If a problem on our side stopped you using A Paws a Day, tell us and we'll put it right, or refund you for the time it didn't work.